Last updated on May 11th, 2021 at 09:05 am

S.No Service Provided Necessary process and documents Price Time Concerned Department/Person Authorized Contact Representative Remarks
1 Buying an Insurance Policy
  1. Application Form
  2. Personal medical information report (If necessary)
  3. Agents Report
  4. Copy of Citizenship (in case of child: birth certificate)
  5. Income statements (If necessary)
  6. Photos of Insured and Proposer ( As per Necessity)
Based on Sum insured, risk calculation and plans/policies of the Company. One working day (In case of availability of necessary documents) Authorized agents of the Company & Branch Managers. 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO

 
2 Policy Loan against Policy bond
  1. Application form by the insured.
  2. Original copy of the insurance policy.
  3. Due premium should be cleared.
  4. Original copy of Citizenship of the insured.
  One working day (In case of availability of necessary documents) Customer Service Department. 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO

 
3 Claim Payment In case of death of the policy holder.

  1. Application Form
  2. Original copy of citizenship of the beneficiary
  3. Death Certificate
  4. Relationship verification.
  5. Medical certificate authorized by the hospital
  6. Original copy of the policy

In case of death during accident.

  1. Verified Police Report
  2. Post Mortem Report

Claim Settlement in case of survival

  1. Application Form.
  2. Original copy of the policy.
  3. Receipt of the last paid premium.
  4. Original copy of Citizenship of the insured.
  One working day (In case of availability of necessary documents) Claim Department 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO

 
4 Agent Training To work as an agent.

  1. Application form.
  2. Copy of Citizenship.
  3. SLC certificate or above level of educational attainment certificate along with mark sheet and
    character certificate.
Rs.500 Three Days. Training Department 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO

 
5 Renewal of Agent License
  1. Application Form
  2. Original copy of Agents License.
Rs.200 Within two working days. Agency Distribution Services Department 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO

 
6 If the policy is lost or destroyed In case of loss of policy

  1. Public Announcement in National Daily. (35-day notice)
  2. Policy Declaration Form.
  One working day (In case of availability of necessary documents) Customer Service Department. 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO

 
7 Renewal of Insurance Policy For renewal of insurance policy of insured.

  1. Reinstatement Form (If Necessary)
  2. Medical Report (If Necessary)
  3. Questionnaire (If Necessary)
Based on Sum insured, risk calculation and plan/policies of the Company. One working day (In case of availability of necessary documents) Customer Service Department 1st Authorized
Branch Managers

2nd Authorized
Concerned Department Head

3rd Authorized COO


4th Authorized 
Deputy CEO


5th Authorized 
CEO