Standard Operating Procedure

Standard Operating Procedure for taking insurance policy. 

Claim Payment: 

1 Receiving intimation letter  
2 Stamped received on document 
3 Check status in system 
4 Create a file of every claim
5 Enter data of claim on excel sheet
6 Issuing letter for requirement 
7 Issuing claim forms 
8 Calculation of bonus, due premium and reinstatement
9 After receiving document varify it and stamped received to keep in file
10 File reviewed by doctor of medical document (if applicable)
11 Field investigation to hospital, police station and neighbour(in case of suspicious)
12 In case of dispute file reviewed by legal
13 Prepare approval sheet 
14 Calculation sheet  for paymant
15 Prepare voucher for cheque
16 Filled check list
17 Prepare discharge voucher and filled by beneficiary with passport size photo
18 Copy of cheque kept in file  
19 Final letter for payment
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