Sno |
Service Provided |
Necessary process and documents |
Price |
Time |
Concerned Department/Person |
Authorized Contact Representative |
Remarks |
1 |
Buying an Insurance Policy |
|
Based on Sum insured, risk calculation and plans/policies of the company. |
1 working day (In case of availibility of necessary documents) |
Authorized agents of the company, Branch Managers,
|
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
|
2 |
Policy Loan against Policy bond |
|
|
1 working day (In case of availibility of necessary documents) |
Customer Service Department. |
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
|
3 |
Claim Payment |
In case of death of the policy holder.
In case of death during accident.
Claim Settlement in case of survival
|
Free |
1 working day (In case of availibility of necessary documents) |
Claim Department |
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
|
4 |
Agent Training |
To work as an agent.
|
Rs.500 |
3 Days. |
Training Department |
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
|
5 |
Renewal of Agent License
|
|
Rs.200 |
Within 2 working days. |
Agency Distribution Services Department |
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
|
6 |
If policy is lost or destroyed |
In case of loss of policy
|
|
1 working day (In case of availibility of necessary documents) |
Customer Support |
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
|
7 |
Renewal of Insurance Policy |
For renewal of insurance policy of insured and nominee.
|
Based on Sum insured, risk calculation and plan/policies of the company. |
1 working day (In case of availibility of necessary documents) |
Customer Support |
Authorized 1st Contact Official: Branch and Sub-Branch Managers.
Authorized 2nd Contact Official: Concerned Department Head
Authorized 3rd Contact Official: Chief Operating Officer
Authorized 4th Contact Official: Deputy Chief Executive Officer
Authorized 5th Contact Official: Chief Executive Officer
|
Information Officer
First: Second:
Muna Poudel Sanjeev Kumar Singh
9801238879 9801233210